2-hr Conflict Management & De-Escalation for Employees – Level 1

“Peace is not the absence of conflict, but rather the ability to resolve conflict without violence.”

C.T. Lawrence Butler

When it comes to workplace conflict, there are two approaches:

• Fan the flame
• Extinguish the flame

Many well-meaning people fuel a conflict when their goal is actually to defuse it. And in today’s volatile workplace environment, that can lead to a crisis. According to the Occupational Safety and Health Administration, more than 2 million Americans experience workplace violence each year.

• 2 hours of classroom instruction focused on communication, safety awareness, recognition and de-escalation of real world workplace violence situations.
• Unlimited class size.

No one wants to add to those statistics.

Often, it comes down to a lack of training. And that’s the good news. Many conflicts can be
minimized or avoided with education.

Our Conflict Management and De-Escalation course helps managers and employees:

• Recognize the signs of a potential conflict
• Treat all people with dignity and respect
• Recognize signs of aggression
• Reduce risk
• Tactically position yourself for a safe interaction
• Professionally conduct interviews in a neutral, objective manner
• De-escalate aggression
• Turn a negative interaction into a positive one

Strategos International has shared these principles with:

• Airport personnel
• U.S. government agencies
• Health care staff
• Workplaces in diverse industries

Let us know how we can help you remove unnecessary conflict from your workplace and
free up energy for more productive tasks.