888-569-5444

HEALTHCARE CONSULTING

Keep Your Staff And Patients Safe While Improving
Patient And Employee Satisfacation. 

Poor policies and procedures increase your chance of an incident taking place and if so, not being handled correctly; exposing you to more risk. In addition, studies show that up to 30% of workplace violence incidents are never reported out of fear of retaliation and lack of faith in the system.  This often leads to poor employee morale, with many studies connecting poor morale with lower patient satisfaction.

Strategos can help you with both system-wide and individual facility policies and procedure review and developement.

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Healthcare Consulting We Offer

Workplace Violence Written Plans & Programs

This is an area that I have been shocked to see most corporate clients (even Fortune 500 companies) are woefully unprepared in terms of written plans and programs. We have developed customized WPV programs from an overarching organizational level to a facility level that much of the program is templated however each client engagement does get a customized approach based on “Goals & Objectives Questionnaire” and interview that we do with each. Below is a description of this offering as well as the topics the program manual covers

DESCRIPTION

Liability reduction and OSHA’s General Duty Clause Compliance require that organizations are able to demonstrate “due diligence preparedness” post-crisis to manage and reduce liability associated with these types of events. So, what is “due diligence preparedness”?

Simply defined it is “Demonstrating reasonable effort to prevent harm to others prior to the event occurring.” This does not mean that “prevention” is the expectation however as “reasonable effort” is what needs to be demonstrated. So how can you as an organization demonstrate reasonable effort? This can be done through a 3 pronged strategy: 1) Written Plan(s) 2) Training for Staff 3) Interval Drilling/Exercises.

Typically when asked if an organization has a written workplace violence program the answer is “Yes”. When asked what this program consists of however it is determined that it is only a “No Bullying-No Harrassment” policy. This alone is far from what is needed to have a comprehensive program however. We can assist you in developing a comprehensive and customized written Workplace Violence

Program that includes the following:

• WPV Program Document

• WPV Program Policy

• Domestic Violence Policy

High Risk Termination Policy

• Intruder Response Policy w/ Floorplan Callouts

• WPV Incident Report Form

• Employee WPV Hazard Assessment

• Personal Conduct to Minimize Violence Handout

• Warning Signs of Escalating Behavior Handout

Intruder Response Physical Security Assesments

We can conduct an assessment that was intruder response and workplace violence specific. The process that we do this is to first identify the goals and objectives of the organization as well as their core mission. The purpose behind doing this is so that we can make reccomendations that DO NOT compromise the organizations core mission or culture. This would include a “Findings and Recommendations” report that would include, access control, visitor management, credential management, safe room identification, high risk terminations processes, workplace violence program review. The findings & recommendations report would include both process and hardware recommendations

Behavior Risk Assesments

This off the shelf service we offer to our clients for when they have a reported concern or threat by an employee or person of interest to the organization. Historically risk of violence related to behavior of a particular employee has been largely subjective in nature characterized by a person saying statements similar to “I have a bad feeling about this situation or person.” Strategos conducts a process of information gathering from criminal, civil, social media, supervisors, peers and analyzes the information gathered looking at 16 criteria of risk factors as well as 6-8 protective factors that mitigate the risk factors. After doing so Strategos develops a report that provides a comprehensive evaluation of risk in 3 different levels. Additionally this report will outine a recommended mitigation plan to reduce that risk through HR counseling, employee assistance programs, negotiated severance offers, discipline or termination.