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Workplace Violence Training

Conflict Resolution | Patient Care & Customer Contact Personnel

8 HOUR

“Peace is not the absence of conflict, but rather the ability to resolve conflict without violence.”

C.T. Lawrence Butler

When it comes to workplace conflict, there are two approaches:

  • Fan the flame
  • Extinguish the flame

Many well-meaning people fuel a conflict when their goal is actually to defuse it. And in today’s volatile workplace environment, that can lead to a crisis. According to the Occupational Safety and Health Administration, more than 2 million Americans experience workplace violence each year.

  • 2 hours of classroom instruction focused on communication, safety awareness, recognition and de-escalation of real world workplace violence situations.
  • Level III builds upon the skills learned in Levels I and II.
  • 4 additional hours of training focused team skills that stabilize and control a violent individual who is a danger to themselves or others.
  • Typical Level III students are safety and/or security officers.
  • 20:1 student to instructor ratio.
  • No one wants to add to those statistics.
  • Often, it comes down to a lack of training. And that’s the good news. Many conflicts can be minimized or avoided with education.

Our Conflict Management and De-Escalation course helps managers and employees:

  • Recognize the signs of a potential conflict
  • Treat all people with dignity and respect
  • Recognize signs of aggression
  • Reduce risk
  • Tactically position yourself for a safe interaction
  • Professionally conduct interviews in a neutral, objective manner
  • De-escalate aggression
  • Turn a negative interaction into a positive one

Strategos International has shared these principles with:

  • Airport personnel
  • U.S. government agencies
  • Health care staff
  • Workplaces in diverse industries

Let us know how we can help you remove unnecessary conflict from your workplace and free up energy for more productive tasks.

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