Conflict Management And
De-Escalation For The Workplace


Half-Day (4 Hour) & 2 Day Sessions Available

“Peace is not the absence of conflict, but rather the ability to resolve conflict without violence.” -C.T. Lawrence Butler

Conflict Management and De-Escalation

When it comes to workplace conflict, there are two approaches:

• Fan the flame

• Extinguish the flame

Many well-meaning people fuel a conflict when their goal is actually to defuse it. And in today’s volatile workplace environment, that can lead to a crisis.

According to the Occupational Safety and Health Administration, more than 2 million Americans experience workplace violence each year. No one wants to add to those statistics. Often, it comes down to a lack of training. And that’s the good news. Many conflicts can be minimized or avoided with education.

Our Conflict Management and De-Escalation course helps managers and employees:

• Recognize the signs of a potential conflict

• Treat all people with dignity and respect

• Recognize signs of aggression

• Reduce risk

• Tactically position yourself for a safe interaction

• Professionally conduct interviews in a neutral, objective manner

• De-escalate aggression

• Turn a negative interaction into a positive one

Strategos International has shared these principles with:

• Airport personnel

• U.S. government agencies

• Health care staff

• Workplaces in diverse industries

Let us know how we can help you remove unnecessary conflict from your workplace and free up energy for more productive tasks.