Conflict Management And
    De-Escalation For The Workplace


    Half-Day (4 Hour) & 2 Day Sessions Available

    “Peace is not the absence of conflict, but rather the ability to resolve conflict without violence.” -C.T. Lawrence Butler

    Conflict Management and De-Escalation

    When it comes to workplace conflict, there are two approaches:

    • Fan the flame

    • Extinguish the flame

    Many well-meaning people fuel a conflict when their goal is actually to defuse it. And in today’s volatile workplace environment, that can lead to a crisis.

    According to the Occupational Safety and Health Administration, more than 2 million Americans experience workplace violence each year. No one wants to add to those statistics. Often, it comes down to a lack of training. And that’s the good news. Many conflicts can be minimized or avoided with education.

    Our Conflict Management and De-Escalation course helps managers and employees:

    • Recognize the signs of a potential conflict

    • Treat all people with dignity and respect

    • Recognize signs of aggression

    • Reduce risk

    • Tactically position yourself for a safe interaction

    • Professionally conduct interviews in a neutral, objective manner

    • De-escalate aggression

    • Turn a negative interaction into a positive one

    Strategos International has shared these principles with:

    • Airport personnel

    • U.S. government agencies

    • Health care staff

    • Workplaces in diverse industries

    Let us know how we can help you remove unnecessary conflict from your workplace and free up energy for more productive tasks.